Privacy Policy
Last Updated and Effective: 15 July 2026
Geranox handles Personal Data collected through this website or through your communications with us with care and in accordance with applicable laws.
1. Information We Collect
We may collect the following information through our website or contact forms:
- Full name
- Company name
- Email address
- Telephone number
- Business-related information, including company stage, industry, objectives, and challenges
- Information shared during consultations, meetings, emails, or other engagements
- Cookie-related usage information
2. How We Use Your Information
We may use your Personal Data for the following purposes:
- To respond to your inquiries and requests.
- To provide our services and communicate with you regarding consultations.
- To improve and enhance our services.
- To send you relevant marketing communications, where permitted by law.
- To understand how our website is used and how it performs, so we can better meet user needs and improve its functionality.
3. Legal Basis for Processing Data
We only collect and use Personal Data if we have a legal basis to do so. These include:
- Necessary for the performance of an agreement or to take steps at your request to enter into an agreement
- Your consent
- Compliance with a legal obligation
- Our legitimate interests
4. Sharing of Personal Information
We do not sell your personal data. However, we may share your information with:
- Service providers. We may share your Personal Data with service providers engaged to perform services on our behalf. Such service providers are bound by contractual obligations to maintain the confidentiality and security of your Personal Data. They are authorized to process it solely for the purposes of delivering the contracted services.
- Business partners assisting in service delivery. We may share your Personal Data with trusted business partners that support the delivery of our products and services.
- Regulatory or legal authorities. We may disclose your Personal Data to regulatory, law enforcement, judicial, or other governmental authorities where required by applicable law, regulation, legal process, or a valid request, or where necessary to establish, exercise, or defend our legal rights, protect our interests, or comply with our legal obligations.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve website performance, analyze website traffic and understand usage, and personalize user experience. You can manage or disable cookies through your browser settings, but some features may not work properly.
6. Data Retention
We retain Personal Data only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. Once it is no longer needed, we securely delete, destroy, or anonymize the information.
7. Data Security
We take appropriate steps to safeguard your Personal Data against unauthorized access, use, disclosure, alteration, loss, or destruction.
However, no method of electronic storage or transmission is 100% secure.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your Personal Data
- Request correction of inaccurate or incomplete data
- Request deletion of your Personal Data (subject to legal or contractual obligations)
- Withdraw consent at any time where applicable
- Object to certain forms of data processing
You may also have additional rights under the privacy or data protection laws of your country of residence. To exercise any of these rights, please get in touch with us using the details provided below.
9. International Transfers
Because we may use third-party tools and cloud-based services, your Personal Data may be transferred to and processed in countries outside of Ghana.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from minors. If a parent or guardian becomes aware that a child has provided us with Personal Data without their consent, they should contact us so that we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes to our Privacy Policy, we will update the date at the top of the Policy. Your continued use of our Services after any updates take effect means you accept the revised Privacy Policy.
12. Contact
If you have questions or requests regarding this Privacy Policy or your personal data, you may email us at contact@geranox.com
